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Support Books
A Guide to Help Desk Technology, Tools and Techniques
Help Desk Practitioner's Handbook
Introduction to Help Desk Concepts and Skills
Running an Effective Help Desk, 2nd Edition
Help Desk Management
2/01/2007
Competing for Performance
1/01/2007
The Help Desk: Dumping Ground or Focused Performan...
1/02/2006
Case-by-Case Customer Satisfaction
8/22/2005
Why Knowledge Management?
8/22/2005
Erlang What?
