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Help Desk Journal
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Find answers to your PC support tickets
Support Books
A Guide to Help Desk Technology, Tools and Techniques
Help Desk Practitioner's Handbook
Introduction to Help Desk Concepts and Skills
Running an Effective Help Desk, 2nd Edition
Help Desk Tools
2/01/2007
Priority Reports for Support Teams
1/01/2007
Help Desk Performance in a Single Chart
9/08/2005
Creating a Support Wiki
